Questions answered. Plans made clearer.
From choosing an attraction to preparing the property, these answers explain what to expect when renting from The Marques Amusement Company across Metro Atlanta.
Start with the date, address, and audience.
The fastest path to an accurate recommendation is knowing when and where the event will happen, who will attend, and how you want the experience to feel.
Booking questions.
How do I reserve an item?
Choose an available rental, enter the requested event details, review the reservation terms, and complete the required payment or deposit. A quote alone does not necessarily reserve inventory; follow the confirmation instructions provided during checkout.
How far ahead should I book?
Reserve as soon as your date, address, and event plan are known. Spring, summer, fall weekends, school celebrations, graduations, and holidays can book well in advance.
Which inflatable is best for my event?
Consider the youngest and oldest participants, available space, setup surface, attendance, event length, and whether guests prefer bouncing, sliding, racing, or interactive play. Contact us when you want a recommendation.
What events does The MAC serve?
We support birthdays, family gatherings, schools, daycares, churches, corporate events, graduations, festivals, community programs, and other approved celebrations.
Does availability shown online guarantee my reservation?
Inventory and scheduling must be confirmed through the completed reservation process. Availability may change until the required agreement and payment steps are complete.
Can I add items after booking?
Additional rentals may be added when inventory, vehicle capacity, setup timing, site space, and crew availability permit. Request changes as early as possible.
Delivery and setup questions.
When will my rental be delivered?
Enter the time guests will begin using the rental as the event start time. Delivery and setup may occur earlier within the route window communicated for your reservation. Exact routing depends on the full delivery schedule, access, and setup requirements.
Do you deliver to my city?
The MAC serves Powder Springs, Atlanta, Marietta, Smyrna, Austell, Douglasville, and other Metro Atlanta communities. Delivery availability and any applicable charges depend on the complete event address.
Does the equipment have to be set up on grass?
No, but the exact surface must be disclosed before booking. Some items can be secured on approved hard surfaces or indoors; others may require grass or a specific anchoring method.
How much space do I need?
Use the dimensions listed for the item as a starting point, then allow additional clearance for the entrance, blower, anchoring, water connections, and safe guest circulation. Measure before booking.
What access information should I provide?
Tell us about gates, stairs, elevators, hills, long carries, restricted parking, loading docks, security check-in, indoor routes, and any distance between the delivery vehicle and setup area.
Can the crew move the rental after setup?
Once secured, equipment must not be moved, disconnected, repaired, or re-anchored by customers or venue staff. Contact The MAC if the setup creates a concern.
What power is required?
Most inflatables require a suitable dedicated electrical outlet within the distance communicated for the rental. Multiple blowers may require separate circuits. Generators may be available when reserved in advance.
What do water slides require?
The renter typically provides a working water source and hose access that can reach the setup area. Confirm the exact utility and drainage requirements for the selected slide before event day.
Safety and weather questions.
Are rentals cleaned and inspected?
Equipment is cleaned, prepared, and reviewed for visible readiness before use. Guests must still follow posted rules and keep food, drinks, shoes, sharp objects, pets, and prohibited substances away from inflatables.
Does every inflatable include an attendant?
No. Unless contracted staffing is specifically included in the reservation, the renter must provide attentive, responsible adult supervision throughout the period of use.
Can different ages play together?
Participants should be grouped by similar size, age, and ability when needed. The supervising adult must enforce the attraction’s posted capacity and participant restrictions.
Can a dry bounce house be used with water?
No. Water may only be used on equipment specifically designated and set up for wet operation. Unauthorized water use can damage equipment and create unsafe conditions.
What happens during high wind or severe weather?
Stop use immediately, remove all participants, and follow the shutdown guidance provided. Equipment must not be used during unsafe wind, lightning, severe weather, loss of power, pooling water, or unstable conditions.
What if power is lost?
Clear participants immediately and keep everyone away while the inflatable deflates. Do not enter, move, reconnect, or alter equipment without following the instructions provided or contacting The MAC.
Are inflatables lead-free?
Equipment specifications vary by manufacturer and production date. If your organization requires a particular material certification or compliance document, submit that requirement before booking so it can be reviewed for the selected item.
Where can I read the complete safety guidance?
Visit the MAC Safety page and review all equipment labels, operating instructions, venue rules, and the signed rental agreement.
Rental policies & additional charges.
Understand your rental price, what may be added, and what to review before you reserve.
Your order may also include delivery, applicable tax, selected services, and a damage waiver when included. A card payment may carry a separate processing surcharge. Review the itemized quote and payment screen before paying.
Is a deposit required?
A deposit is an advance payment toward your event total—not an extra rental charge. Your quote or invoice shows the deposit required for your order and the remaining balance. Complete the agreement and required payment steps to confirm your reservation; selecting a date or requesting a quote alone does not reserve equipment.
When is the remaining balance due?
Your remaining balance is due on or before setup. Equipment will not be set up until the balance is paid in full, unless you have made other arrangements with our office in advance.
What payment methods are accepted?
Available payment options are displayed on the invoice or checkout screen. Contact The MAC before the due date if your organization needs an approved purchasing or payment process.
What is the cancellation policy?
We must receive your cancellation notice at least 24 hours before your event starts. Any amount you have paid for the event will be held as a raincheck or credit toward another booking.
What happens if rain is forecast?
A forecast alone does not automatically cancel a reservation. Follow the weather and cancellation procedures in your agreement and communicate within the required decision window.
Do you offer overnight or weekend rentals?
Eligible items may have overnight or multi-day options displayed during booking. Pricing, pickup timing, property security, and availability vary by item and date.
Are delivery charges included?
Do not assume delivery is included in the displayed equipment price. Enter your complete event address and select the correct delivery method so the delivery charge can be calculated for your order. The address, distance, access conditions, and order details affect the delivery plan. See your itemized quote for the applicable charge.
Where can I review the full policies?
Review the rental agreement supplied with your reservation before signing or paying. Ask our team for a copy or clarification if any payment, cancellation, weather, or damage term is unclear. Our Privacy & Communications page covers personal information and messages; it is not the rental agreement.
What can be added to the rental price?
- Delivery: based on your event location and delivery requirements.
- Tax: applicable tax appears separately on your quote or invoice.
- Extras: additional equipment, supplies, generators, or contracted staffing are separate unless specifically included in your package.
- Damage waiver: when included, this appears as its own charge. Review its coverage and exclusions.
- Payment processing: check the payment screen for any surcharge before authorizing payment.
Compare the final total with the rental subtotal. Contact us before paying if a charge is unclear.
Does setup mean an attendant stays at my event?
No. Delivery and setup do not automatically include an attendant for the full event. Staffing must be specifically included in your reservation; otherwise, you provide responsible adult supervision as required for the equipment.
Can site access or pickup problems cost extra?
Yes. Tell us about stairs, slopes, elevators, narrow gates, restricted parking, and indoor access before booking. Difficult access or changing the delivery address after the crew arrives may result in additional charges. Keep equipment accessible at the agreed pickup time; delayed access can lead to waiting charges or an additional rental period under your agreement.
Does a damage waiver cover everything?
No. The agreement describes coverage for accidental equipment damage and excludes intentional damage. Review the specific waiver terms before choosing it, and do not assume it replaces supervision requirements or covers every loss.
Venue and larger-event questions.
Do you deliver to parks?
Yes, when the park permits the equipment and the reservation requirements can be met. The customer is responsible for permits, approvals, reserved space, utility access, parking, and any venue-specific rules unless otherwise agreed in writing.
Can you provide insurance documentation?
Schools, churches, companies, municipalities, and managed venues should submit certificate wording and vendor requirements early. Documentation availability must be reviewed for the event and requesting organization.
Can you support schools and churches?
Yes. Share the attendance, age range, schedule, venue contact, setup surface, available utilities, access window, and documentation requirements so the right attraction plan can be considered.
Can The MAC plan a corporate or community event?
Yes. Larger events may combine inflatables, interactive attractions, concessions, seating, tents, entertainment, and supporting services based on availability and site requirements.
How early should a large event begin planning?
Begin once the date, location, attendance estimate, budget range, and event goals are known. Multi-attraction events require more time for layout, access, utilities, documentation, staffing, and logistics.
What information should a venue provide?
Provide the complete address, venue contact, site map when available, setup and breakdown windows, loading instructions, surface details, power and water access, certificate wording, and prohibited equipment or anchoring methods.
Choose the right support path.
Rental Question
Need help comparing categories, space requirements, or age-appropriate options?
Contact our team →Safety Question
Review setup responsibilities, supervision, site preparation, and weather guidance.
Visit the Safety page →Larger Event
Planning for a school, church, company, graduation, festival, or community?
Plan the event →Bring home The Greatest Party on Earth.
Browse the rentals, enter your date and address, or tell us about the event you want to create.